Customer FAQ

What happens after I make a purchase?

Subscriptions: Upon successful completion of the checkout process customers will receive a New Order email (see image below) that includes a hyperlink that adds the subscription provider as your friend in Snapchat. Contemporaneously, you will be added as a friend on the subscription providers Snapchat account.

How do I cancel my subscription?

TO CANCEL YOUR SUBSCRIPTION: enter 2 of 3 required pieces of information (Email, Credit Card #, or Subscription ID) at’s customer cancellation page seen below:


I.) Help remembering the required pieces of information? Try following these steps:

Step 1: View email address you used to create your account  HERE.

Step 2: Search that email account for “CCBill”.

II.) Call 1.888.596.9279 to speak with a customer service rep that is available 24 hours a day/7 days a week

III.) Send a Direct Message to Hey.Snaps on Snapchat or email and we will pull any information you need. We typically respond faster through Snapchat.